A year ago, we excitedly announced that we’d officially been certified as ISO 9001:2008 compliant holding certificate 588518. This certificate means that as a company, The Refinishing Touch has demonstrated the ability to consistently provide a product or service that meets customer, statutory and regulatory requirements, and that aims to continually enhance customer satisfaction through systems and processes.
At the year-end, we had proudly raised our ISO 9001 customer satisfaction rating to a 99.39% from 98.5%. Now, just within the first quarter of 2014, we’ve brought this up once more to a near-perfect 99.44%.
Last week we underwent our first full quality management assessment and are pleased to report that we passed with flying colors – not one mark was taken off the audit. We are so pleased to be bringing these strong marks with us into the new year and are consistently seeking new ways to best bring benefits our loyal client base.
Having serviced the hospitality, government and higher education sectors for more than 35 years, the crew at The Refinishing Touch has truly learned the ins and outs of not only our craft, but our customer service practices as well.
Our on-site furniture asset management services are designed to reduce downtime and keep facility managers involved. We don’t ship out your furniture – we work side by side providing insights, taking last-minute requests and forging strong working relationships with our customers.
If you’d like to learn more about what our customers have to say, follow this link to see some of our Green Connect customer stories including Georgetown University and the Hilton Garden Inn/Northeast. If you’d like to learn what The Refinishing Touch can do for you, request a free quote today.
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