From industry awards to the completion of large-scale projects in universities, hotels and public institutions, we’ve accomplished a lot in 2013. As we enter our 36th year of providing furniture asset management services across sectors, we wanted to take a moment to reflect on the achievements and milestones The Refinishing Touch has achieved over the past year.
Not only did The Refinishing Touch become certified as ISO 9001:2008 compliant by the International Organization for Standardization, but in October we announced that our customer satisfaction rose from 98.5% to 99.39%. Since the company was founded in 1977, customer service has been our number one priority and we are proud and humbled to by these results.
Earlier in the year we announced our recent preferred vendor relationship with Fairmont Hotels and Resorts, distributed our Sustainability Awards to eco-conscious businesses within the hospitality industry, and were awarded approval to provide services in California through the California Multiple Award Schedule (CMAS).
In the higher education sector, we completed a furniture refinishing and upholstery project for Georgetown University. The scope of work included the refinishing and re-upholstery of a variety of public space pieces in Alumni Square, an apartment complex on campus, with fabrics from The Refinishing Touch’s exclusive Touch Textiles division. By choosing refinishing and re-upholstery compared to buying new, Georgetown University reduced its total expenditure an estimated 55% percent — lowering the cost for the project from $36,526 to $16,241— and completed the project on site in less than a week and a half.
Because of our keen interest in higher education, we conducted a study to gauge which colleges and universities emphasize environmental and sustainability efforts more: public or private. We gave the top ten public and private universities a rank on our ‘Green Grading System’ and posted the results on our blog, as well as in an infographic on our website.
Other noteworthy projects including a large-scale armoire modification project at the Best Western Fort Walton Beach Hotel, the DoubleTree by Hilton Hotel Denver-Aurora and BEST WESTERN PLUS, The Inn at King of Prussia, Pennsylvania.
We want to express our gratitude to our loyal customers, readers and supporters who support us every day. As we look to 2014 with confidence, we will continue to set aggressive goals and take our business to new heights.
Happy new year!